حذف الحساب والبيانات

Who owns the account

Nobody creates their own account on Mathar. The school creates and manages student and staff accounts, and the school is what asks for a deletion. This is not extra bureaucracy: if a student could delete their own account, their academic record would vanish from their teachers' view mid-term, and deleting a classmate's account would be available to anyone who borrows a phone for a minute.

So every request ends at the school, whichever way it started. The three routes below are ordered fastest first: asking your school directly settles it in a day, while a request filed from the app opens a thirty-day decision window. Email is there for anyone who has no account to sign in with at all.

Route one — through your school

This is the fastest route, and it runs immediately. No queue and no review: the account is gone the moment the delete button is confirmed.

Every open session for that account — on a phone or in a browser — is closed at the same instant, so no device is left signed in to a deleted account.

Route two — from inside the app

If you would rather not ask in person, or you want a written request on record with a known deadline, you can file it yourself from the app:

You can add a reason with the request, and it is optional. While the request is still open you can withdraw it at any time from the same screen.

Route three — by email

If you cannot reach your school, if you are a guardian requesting deletion on a child's behalf, or if you have already left the school and no longer have an account to sign in with:

What the message needs: the school's name, the full name of the account holder, their role (student, teacher, coordinator, director), and the student number if you know it. Say who you are, too, if you are requesting on someone else's behalf.

What happens next: we confirm the request with the school's administration, because the school is responsible for its students' data and deleting a student's record on the strength of an email alone would not be right. We reply within 24 hours on working days, and deletion completes within 30 days at the outside.

What is deleted, and what remains

This is a real deletion from the database, not an account hidden while it stays behind.

Deleting a school's entire environment

If a school ends its subscription and wants its environment deleted outright, that happens in two deliberate steps — the school is deactivated first, then deleted — so it can never happen on a single mistaken click. When it runs, the school's database is dropped with everything in it: accounts, lessons, answers, grades and schedules.

The request comes from the school's administration, to contact@mathar.app.

What we do not do with this data

• We do not sell any student's data to anyone.
• We do not use it for advertising — there is no advertising in the app at all.
• It is not used to train AI models. Per the provider's published policy, data submitted through its API is not used to train its models.

The full detail — what is collected, why, where it is processed and how long it is kept — is in the privacy policy, and specifically in the student data protection section.