كيف تحصل على المساعدة

The in-app chat

This is the fastest route, and the one we prefer. The message arrives carrying your name, your school and your role, so you never have to explain who you are before explaining the problem. The reply appears in the app itself with a notification, not in an inbox you may not open.

You can open three tickets per day. Follow the reply in the same place — the conversation is kept, and you can add details to it at any time.

By email

If you do not have an account yet, or your question is not about one particular account:

When you will hear back

We read every message that reaches us, and respond within 24 hours on working days — the same commitment given in the FAQ on the home page.

What to include

The clearer the message, the fewer rounds of questions before a fix. Worth including:

The first message is deliberately short — it does not have to hold everything. Start with the most important point and fill in the rest in the conversation itself.

• What you were doing when it happened, and on which screen.
• What you expected to happen, and what actually happened.
• Does it repeat? Every time, or just once.
• Who it affects: only you, the whole class, or the school.
• A screenshot if you can — it usually replaces the whole explanation.